Your privacy matters to us. This Privacy Policy explains what information KL Twin Towers Guide ("we", "us", "our") collects when you visit tripvisitor.my, how we use that information, and the choices you have regarding your data.
1. Information We Collect
1.1 Information You Provide
When you use our contact form, you voluntarily provide your name, email address, selected enquiry subject, and the content of your message. We collect this information solely to review and respond to your enquiry.
1.2 Automatically Collected Information
Like most websites, our hosting provider may collect certain technical data automatically when you visit, including your IP address, browser type and version, operating system, referring URL, pages viewed, and the date and time of your visit. This information may be recorded in server logs and, where you consent, through cookies or similar technologies.
2. Cookies
We may use small files or browser storage to support the following purposes:
- Essential storage: necessary preferences that help the website function correctly.
- Analytics cookies: if enabled with your consent, these help us understand page views, session duration, and traffic sources in aggregated form.
- Advertising cookies: if third-party advertising is displayed, advertising networks may use cookies to deliver and measure relevant ads.
You can manage cookies through your browser settings and may decline non-essential cookies whenever a consent prompt is provided.
3. How We Use Your Information
- To respond to enquiries submitted through our contact form.
- To analyse website traffic and improve our content and user experience.
- To detect and prevent security threats, spam, or abuse.
- To comply with legal obligations where applicable.
4. Data Sharing
We do not sell, rent, or trade your personal information. Information may be processed by service providers that help us operate the website and email service. We may also disclose personal data if required by law or when reasonably necessary to protect our legal rights, users, or systems.
5. Data Retention
Contact-form submissions may be retained for up to 12 months and then deleted. Hosting server logs may be retained for up to 90 days. If analytics are enabled, aggregated analytics data may be retained for up to 26 months.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your personal data, and to withdraw consent for non-essential processing. Under Malaysia's Personal Data Protection Act 2010 (PDPA), you may also lodge a complaint with the relevant authority. To make a request, please use our Contact page.
7. Third-Party Links
Our website may contain links to external sites, including official tourism resources, transport providers, and reference material about Kuala Lumpur and the Petronas Twin Towers. We are not responsible for their privacy practices and encourage you to review their policies independently.
8. Children's Privacy
This website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has submitted personal data, contact us so we can remove it promptly.
9. Security
We use reasonable technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact
If you have questions about this Privacy Policy, please reach out through our Contact page.